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DELIVERY
Dispatch
The products you have ordered from Icon Collectibles will be delivered on weekdays (Monday to Friday) between 8:15 AM and 5:00 PM. You will receive a dispatch confirmation email from us on the evening before the delivery. The package will be delivered by the carrier to the front door on the ground floor. You are personally responsible for bringing your order to a higher storey if required. Orders cannot be delivered to a PO box number.
Delivery
If the carrier cannot deliver your order at a particular time, it will be delivered to your neighbours. In that case a delivery note will be left with you, stating where your order has been delivered. If the order cannot be delivered to your neighbours you will also receive a delivery note, containing a telephone number you can call to make an appointment for delivery at a time of your choice. If you do not make contact in this way another attempt will automatically be made to deliver your order a day later. If delivery has not been possible after three attempts the order will be returned to Icon Collectibles.
Shipping rates
Our shipping rates are dependent on the delivery address. The appropriate shipping rate will be shown with your order. This is a fixed amount, regardless of the number of articles or the number of shipments per order.
Delivery period
An estimated delivery period is stated for all articles in our store. |
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